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CoCCA | Complaint Resolution Service (“CRS”) | Part A - Policy
Appeal Panel means a panel appointed by the Ombudsman under Procedure paragraph 17.7;
AUP means the Acceptable Use Policy CoCCA means the Council of County Code CoCCA | Complaint Resolution Service (“CRS”) | Part A - Policy Administrators Incorporated, a member-owned society incorporated in New Zealand;
CoCCA Ombudsman (Ombudsman) means the individual(s) retained by CoCCA to provide informal arms-length mediation of complaints and oversee delegation of complaints to Experts if Amicable Complaint Resolution fails and a Complainant expresses a desire to have the matter adjudicated;
Complainant means a third party who asserts to the CoCCA Complaint Officer the elements set out in paragraph 2.3 of this Policy and according to the Procedure, or, if there are multiple complainants, the 'Lead Complainant' (see Procedure, paragraph 2.2);
Complaint means a complaint submitted to the CoCCA Complaint Officer by a Complainant under Procedure paragraph 2;Complaint Officer – an individual appointed by CoCCA to accept and process the resolution of a complaint in accordance with the procedures set out in the Complaint Resolution Service Procedure document;
Complaint Resolution Service means the service provided by the CoCCA according to this policy and procedure;
Commencement of Complaint Resolution Service proceedings means the date upon which the Complaint Officer transmits notice of commencement of the Complaint to the Parties pursuant to Procedure paragraph 3.3;
Conclusion of Complaint Resolution Service proceedings means the date on which the Parties are notified of a Decision or the date on which the parties amicably settle the Complaint;
Days mean, unless otherwise stated, any calendar day other than Saturday or Sunday; or any public holiday In the Indian Ocean Territories. Decision means the decision reached by the Complaint Officer or Expert and where applicable includes decisions of an appeal panel;
Domain Name means a domain name maintained in a CoCCA member’s register;
Domain Name Hijacking means using the Policy in bad faith in an attempt todeprive a registered domain-name holder the use of a domain name;
Expert means a person appointed to resolve a Domain Name Complaint under paragraphs 7 or 17 of the Complaint Resolution Service Procedure;
Amicable Complaint Resolution means impartial mediation that is conducted under Procedure paragraph 6 to facilitate an acceptable resolution to the Complaint;
ISP means an internet service provider; Party means a Complainant or Respondent and Parties have a corresponding meaning;
Policy means this Policy;
Procedure means the Procedure contained in Complaint CoCCA | Complaint Resolution Service (“CRS”) | Part A - Policy Resolution Service Procedure document (Procedure) for addressing complaints under the Service; Register means the authoritative database and record of domain namesmanaged and operated by a CoCCA member;
Registrant means the entity entered in the Register as registrant with respect to a Domain Name;
Registrar means the entity entered in the Register as registrar with respect to a Domain Name;
Reply means a submission made to the Complaint Officer by a Complainant under Procedure paragraph 5;
Respondent means the entity in whose name or on whose behalf a Domain Name is registered and against whom the Complainant makes a Complaint;
Response means a submission made to the CoCCA Complaint Officer by a Respondent under Procedure paragraph 4;
Rights includes, but are not limited to, rights enforceable under applicable law.;
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