Web Hosting FAQ for Plesk

? Access Your Hosting Panel
  1. Log into your Domain Account
  2. Select the Hosting Tab
  3. Click the cpr144449003101 "Launch" button.
  4. You will now be logged into the Hosting Panel.
  5. If you have multiple Hosting subscriptions you can select which to work with from the drop down menu next to Subscription, below Subscriber.
? Change Password
Follow these steps to change your Hosting Panel user's password:
  1. Log into your Domain Account
  2. Select the Hosting Tab
  3. Click on the "Launch" button.
  4. While logged in, click your name at the top of any page (Ex. "Logged in as User Name").
  5. From the dropdown, cpr144449003101 select "Edit Profile."
  6. Under "Panel Preferences" enter the desired password in the "Password" field.
  7. Re-enter the new password in the "Confirm Password" field.
  8. Click "OK."
  9. Your password is now changed.
? Publish Your Website

To publish your website, all html and image files must be placed in the httpdocs directory.

The default landing page is the index.html file located in the httpdocs directory. You may replace this file to change the landing page of your domain. You can replace it via FTP or the File Manager within the Hosting Panel:


  1. Connect Via FTP using your preferred FTP Client Software
  2. Access the httpdocs folder.
  3. Remove or replace index.html.
  4. Upload the rest of your website content.

Via cpr144449003101 File Manager

  1. Click the "Websites & Domains" tab.
  2. Click "File Manager."
  3. Click "httpdocs" folder.
  4. Remove or replace index.html.
  5. Click "Upload Files" to upload the rest of your website content.
? Adding FTP Accounts
  1. Click the "Websites & Domains" tab.
  2. Click "FTP Access."
  3. Under "Tools" select "Create Additional FTP Account."
  4. In the "FTP account name" field, enter the desired name.
  5. In the "Home directory" field, enter the directory that this FTP account will access.(?)
  6. In the "New FTP password" cpr144449003101 field, enter the desired password.
  7. In the "Confirm FTP password" field, reenter the password.
  8. Select "OK."
  9. The new FTP has been created.

Note: If you have multiple hosting subscriptions, select the appropriate Subscription on the "Subscription" menu.

? Changing Default FTP Account
  1. Click the "Websites & Domains" tab.
  2. Click "Web Hosting Access."
  3. In the "Username" field, enter a new username.
  4. In the "Password" field, enter the desired password for this username.
  5. In the "Confirm password" cpr144449003101 field, reenter the password.
  6. Select "OK."
  7. The user you have created is the new Default FTP account.(?)

Note: If you have multiple hosting subscriptions, select the appropriate Subscription on the "Subscription" menu.

? Adding Mail Account
  1. Click the "Mail" tab.
  2. Click "Create e-mail Address."
  3. Check the domain to the right of the empty "E-mail address" field, to make sure this is the correct domain.
  4. Enter the desired email address in the "E-mail address" field, minus the "@" symbol and domain. (Ex. "DomainUser")
  5. To set a limit on this mailbox size, click the button next to "Specify new size" and enter a value in the field. (Ex. "100 MB")
  6. Enter the desired password cpr144449003101 in the "Password" field.
  7. Reenter the password in the "Confirm password" field.
  8. Select "OK."
  9. The mail account has been added.

Note: If you have multiple Hosting Subscriptions, select the appropriate Subscription on the "Subscription" menu.

? How to set Webmail client
  1. Click the "Mail" tab.
  2. Click "Change Settings"
  3. Next to Webmail cpr144449003101 select Roundcube or Horde.
  4. Select "OK."

All of the domains under your subscription will use the same webmail client.

? Access via Webmail
  1. Open a web browser
  2. In the address bar, type "webmail.example.com" cpr144449003101 where "example.com" is your domain. (Ex. "webmail.mydomain.com").
  3. Enter your full e-mail address as the user name, and the password you set for the email address.
? Configure Email Account on Mail Client

Configuration will vary depending on your mail client. These are the setting which will be requested:

Username: Email being configured. For example "email@mydomain.com"
Password: Set when creating the email address.
Incoming Mail Server: mail.mydomain.com.
Incoming Port: 110
Outgoing Mail cpr144449003101 Server: mail.mydomain.com
Outgoing Port: default 25 or 2525 SSL turned off
Select the following:
"My outgoing server (SMTP) requires authentication"
"Authentication via Password"

You can enable encryption by using TLS with your outgoing SMTP. You will need to change the port to 587 and select TLS for encryption in your mail client.
? Manage DNS Zone Records
DNS records now reside on their own tab. Follow these steps to modify your zone records:
  1. Click the DNS tab
  2. Click the domain for the zone you wish to modify
  3. Click the DNS tab next to Summary
  4. Select cpr144449003101 DNS Records
  5. Click Add New DNS Record or on the zone record you wish to modify

If you wish to modify one of the default records, you must deactivate it and proceed to add a new record.

? Create a website with Web Presence Builder

Note: Before using Web Presence Builder, ensure that it is included in your subscription.

  1. Click the "Home" button.
  2. In the "Web Presence Builder" section, click "Launch Web Presence Builder."
  3. Select the topic that best describes your website (Ex. "Accounting Service")
  4. If this is your first time using Web Presence Builder, a tutorial video will cpr144449003101 appear. You can watch this video to learn more about using Web Presence Builder.
  5. On the top right, there is a toolbar with the options: "Modules", "Design", "Pages", "Documents", and "Settings." You can manage your site’s content using these tabs.
  6. When you’ve completed editing your website, click the green "Publish" button in the top right-hand corner.
  7. Your website is now published.
? Create MySQL Database and User
  1. In the Hosting Panel, select Websites and Domains
  2. Click on the Databases icon
  3. Click the "Add New Database" cpr144449003101 button to open the setup page.
  4. Fillow the fields and make sure no note the Database server address as you will need to use this when you specify your MySQL connection details.
? How to Set PHP version

In order to change the PHP version for you domain, please submit a support ticket so your domain settings can be updated. Please provide the version of PHP you wish to use and the domain(s) it will apply to.

Available PHP versions: cpr144449003101 5.2.x 5.3.x or 5.4.x

? Show Classic Style Domain List

If you find the new order for the domains troublesome, you can have them be listed as it was previously. Follow these steps to change the setting:

  1. Click the "Websites" tab
  2. Click the Wrench icon to the cpr144449003101 right of "Add Domain Alias" button
  3. Under view mode select "Classic List"