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General Domain Registration QuestionsClick question to reveal the answer.
 Can anyone register a domain name in any country? No. Many domains in various countries and territories around the world have very specific requirements and restrictions defining who is able to register a domain name in their jurisdiction or zone. These restrictions are changing all the time so visit our blog for the latest news and developments. For a complete list of restrictions and requirements, visit our website. 
 Can I change my default parking page? If you are using our default name servers, you may not change your parking page. If you have purchased Plesk Web Hosting services from us, you may change the default parking page by uploading an index.html file into the proper directory in your web hosting account. Please refer to our Web Hosting help files found within your Plesk Control Panel for more information. If you are using custom name servers (hosting your website elsewhere), you must contact your web hosting provided for this information. 
 How do I change the name servers (DNS) for my domain? Name servers are specified during purchase in the checkout process. The following options are available: - Choose the default name servers if you wish to park your website with us.
- Choose the default name servers if you wish to host your website with us (you must purchase hosting for your domain).
- Choose custom name servers if you would like to host your domain name elsewhere.
To change the name servers on a domain already registered with us, you may log in to your Domain Control panel. From your Domain Control Panel, select the domain name you wish to modify the name servers for, and click "Edit DNS Servers". NOTE: A minimum of TWO domain name servers are required for all domain names registered with us. IMPORTANT: Please make sure that your domain name servers (DNS) are responding or the Registry will reject your request. Many ccTLD registries have very strict requirements for domain setup (zone files) on your DNS. Please contact customer support if you are unsure of your server's settings. 
 How do I host my domain name with another web hosting provider? To host your domain name with another web hosting provider, you must change your name servers (DNS) to your hosting provider's names servers (DNS). Please contact your web hosting provider for this information. 
 How do I host my email with another email provider? We offer unlimited email with all of our Plesk web hosting plans. For details on our plans, please visit our hosting plans page. If you have purchased our web hosting, but would like to host your email with another email provider: - Log into your Hosting Control Panel. (Note: This login is different than your Domain Control Panel).
- Click on your domain.
- Click on DNS settings icon.
- In the DNS settings screen, look for the record type "MX"
- Click on your domain name link to the left of the MX Record Type.
- In the "Enter Mail Exchanger" field, type in your new mail server hostname.
- Click OK.
- You have modified your MX record.
Contact your email provider for your MX record settings. 
 How do I submit documents necessary to register my domain? You may submit documents necessary to register your domain name in one of three ways: Upload the requested documents into your Domain Control Panel after you have received a request from customer support. To do this, click on the domain name documents were requested from and proceed to upload your documents. These documents will then be available for retrieval later and may be used for other domain registrations. - Forward necessary documents directly to the Domain Support Specialist who requested documents from you; or
- Contact your account representative to send documents directly to them.

 How long will it take for changes to my name servers (DNS) to be activated? Most gTLDs and many ccTLDs that offer an automated system will resolve new name servers in 24-48 hours. Certain registries and smaller registries have a manual process so changes will take longer than this for these registries. 
 My domain has expired, please help! Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date. Because some registries require additional work for domain renewals, PLEASE ALLOW ENOUGH TIME FOR US TO PROCESS YOUR RENEWAL. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Each gTLD and ccTLD Registry has different procedures for recovering expired domain names. Please contact customer support for further assistance. 
 My domain registration was "Denied". What happened? Some of the reasons a domain registration is denied by us or the registry are: - You were unable to meet registration requirements or restrictions for the domain registration.
- The domain name is unavailable and already registered elsewhere.
- The payment was not able to be verified by Domain Support.
- The contact information for the domain was false, incomplete, or incorrect.
- ALSO SEE MESSAGE FOR REASON

 The status of my domain says "Deleted". What does this mean? "Deleted" status means that the domain name was once registered by us and has been deleted from our systems. After the redemption period has ended and you have chosen to not renew the domain name, the domain name is deleted from our systems and available to be registered by the general public. Each registry has its own policy on redemption periods and deletions. Please contact a Domain Support Specialist for further assistance. In some cases, changed from Expired to Deleted after Redemption period is over. 
 The status of my domain says "Pending Approval". What does this mean? "Pending Approval" status means that the domain you have requested to register has been submitted to the registry and is awaiting activation. Some of the reasons why a domain may be Pending Approval: - Custom name servers were selected and they are not responding.
- Contact information is incorrect.
- Contact information is incomplete.
You may submit documents necessary to register your domain name in one of three ways: Upload the requested documents into your Domain Control Panel after you have received a request from customer support. To do this, click on the domain name documents were requested from and proceed to upload your documents. These documents will then be available for retrieval later and may be used for other domain registrations. - Forward necessary documents directly to the Domain Support Specialist who requested documents from you; or
- Contact your account representative to send documents directly to them.
Please contact customer support for further assistance. 
 The status of my domain says "Sent to Registry, Pending Create". What does this mean? "Sent to Registry, Pending Create" status means that your domain registration order is being processed by the Registry. Manual registrations are often submitted manually by our processing staff directly to the Registry and must be reviewed and approved by the Registry. In other instances, it may take additional time for the name servers to be activated or resolve and the domain name brought "live". 
 The status of my domain says "Transfer Out Pending". What does this mean? "Transfer Out Pending" means that the domain name falls within the 5 day waiting period for transferring your domain name. Many domain extensions that are registered manually also are transferred manually. Certain ccTLD registries have a difficult process for transfers. Please refer to the Domain Registration Rules page for more information or contact customer support for more information. 
 The status of my domain says "Transferred". What does this mean? "Transferred" status means that the domain has been successfully transferred to another person, account, or Registrar. 
 The status of my domain says still says "New". What does this mean? "New" status means that your order has not begun processing due to one or more of the following reasons: - You have just submitted your order and our we haven't gotten to it yet—orders are processed continuously during business hours.
- Your credit card payment declined.
- Payment information is incorrect or invalid.
- Payment was flagged for fraud and needs to be verified.
- Contact information is incorrect.
- Contact information is incomplete.
One of our Domain Support Specialists has contacted the owner of your account (via primary email address on file or sometimes by telephone) to request additional information. If you have not heard from us, please check your email account for correspondence from one of our domain support specialist. If you or you are unable to locate emails from us, please contact us for further information. 
 The status on my domain says "Transfer Pending Approval". What does this mean? "Transfer Pending Approval" status means that the transfer request has been submitted and is awaiting approval. Many domain extensions that are registered manually also are transferred manually. Certain ccTLD registries have a difficult process for transfers. Please refer to the Domain Registration Rules page for more information or contact customer support for more information. 
 What are the default nameservers for my domain? The default name servers for domain names parked with us are: NS1.101DOMAIN.COM NS2.101DOMAIN.COM NS5.101DOMAIN.COM The default name servers for domain names hosted with us are: NS3.101DOMAIN.COM NS4.101DOMAIN.COM 
 Why are some domain registrations not automatic? Although many of the world's gTLDs and ccTLDs are automated, and as a leading International Domain Name registrar we have direct, fast and reliable connections with all of the top Registries around the world, certain domain extensions are not registered through an automated system. Many domain extensions in smaller countries require manual submission, review and approval of domain registration requests. In certain instances, you, the Registrant, are required to submit specific documentation to us to complete registration. This is where 101domain can help! Our knowledgeable Domain Support Specialists are here to assist you along the way in navigating the exciting world of ccTLDs! Contact us today to get started! Requirements and registration timelines for all domain extensions we currently offer can be found on our website. 
 Why is my domain name taking a long time to register? Although many of the world's gTLDs and ccTLDs are automated, and as a leading International Domain Name registrar we have direct, fast and reliable connections with all of the top Registries around the world, certain domain extensions are not registered through an automated system. Many domain extensions in smaller countries require manual submission, review and approval of domain registration requests. In certain instances, you, the Registrant, are required to submit specific documentation to us to complete registration. This is where 101domain can help! Our knowledgeable Domain Support Specialists are here to assist you along the way in navigating the exciting world of ccTLDs! Contact us today to get started! Requirements and registration timelines for all domain extensions we currently offer can be found on our website. 
Manage Your DomainsClick question to reveal the answer.
 How do I change my password for my Domain Control Panel? To change your password to your Domain Control Panel, login to your account. Click on the "Account" link at the top, and type in your new password. Click "Update" to confirm your changes. 
 How do I change the Organization Name on my account? To change the organization name on your account, log in to your Domain Control Panel. Select the"Account" link and change the information on this page. Click "Done" when you are finished. NOTE: This change does not affect domain name WHOIS information. 
 How do I edit my billing contact information? To edit your billing contact, please contact customer support or submit a support ticket. To verify your information, you will be asked one or more of the following to allow customer service to reset your password: - Provide a letter of authority on company letterhead with an authorized signature.
- Send an email to us from the primary email address on the account.
- Verify previous charges on your account.
- Verify the primary credit card information on your account.

 How do I edit my name servers (DNS) for my domain? Name servers are specified during the purchase in the checkout process. The following options are available: - Choose the default name servers if ou wish to park your website with us.
- Choose the default name servers if you wish to host your website with us (you must purchase hosting for your domain).
- Choose custom name servers if you would like to host your domain name elsewhere.
To change the name servers on a domain already registered with us, you may log in to your Domain Control panel. From your Domain Control Panel, select the domain name you wish to modify the name servers for, and click "Edit DNS Servers". NOTE: A minimum of TWO domain name servers are required for all domain names registered with us. IMPORTANT: Please make sure that your name servers (DNS) are responding or the Registry will reject your request. 
 How do I find my username or change my username for my Domain Control Panel? Log in to your Domain Control Panel and go to the 'Account' link. Your username is your email address. If you do not have your user name for your Domain Control Panel, please contact customer support for further assistance. To verify your information, you will be asked one or more of the following to allow customer support to reset your password: - Provide a letter of authority on company letterhead with an authorized signature.
- Send an email to us from the primary email address on the account.
- Verify previous charges on your account.
- Verify the primary credit card information on your account.

 How do I make bulk changes to my domains? The following bulk changes are available to your domain portfolio in your Domain Control Panel: - Renew
- Edit DNS Servers
- Edit Administrative Contact (WHOIS)
- Move to folder (within your account)
- Forwarding
For additional bulk changes, please contact customer support for further assistance. 
 How do I retrieve a new password for my Domain Control Panel? To retrieve a new password for your Domain Control Panel, go to the login page. Click on the link 'Forgot Your Password?' Enter the email address for your account. An email will be sent to your primary email address on file. Click on the link in the email address to reset your password. Note: This link expires so if it is no longer valid, request another password. If you do not know your email address for your account, please contact customer support. 
 How do I use folders to organize all of my domains in my account? Domains may be organized into as many folders as you wish with as many sub-folders as you wish. Click on the 'New Folder' link on the Domains tab in the Domain Control Panel to create a new folder. To move domains to a folder, select the domains by checking the box next to the domain, select "Move to Folder", then specific the folder you would like to move the selected domain names to. 
 I lost my password. How do I retrieve? To retrieve a new password for my Domain Control Panel, go to the login page and click on the link 'Forgot Your Password?' Enter the email address for your account. An email will be sent to your primary email address on file. Click on the link in the email address to reset your password. If you do not know your email address for your account, please contact customer support. To verify your information, you will be asked one or more of the following to allow customer support to reset your password: - Provide a letter of authority on company letterhead with an authorized signature.
- Send an email to us from the primary email address on the account.
- Verify previous charges on your account.
- Verify the primary credit card information on your account.

 Our primary contact name has changed, and I do not have the login details. How do I change this? To change the primary contact name on your account when you are unable to login to your account, please contact customer support. You will be asked one or more of the following to complete this request: - If you still have contact with previous primary contact, have them send a letter authorizing change of primary contact on company letterhead.
- Provide a letter of authority on company letterhead with an authorized signature.
- Send an email from the primary email address on the account.
- Verify previous charges on your account.
- Verify the primary credit card information on your account.
NOTE: This change does not affect domain name WHOIS information. 
 Where do I login to manage my account? Login to your domain control panel. From your control panel, you may manage the settings of your domain name(s), additional services, billing, documents, and may access our Support Desk. 
Billing QuestionsClick question to reveal the answer.
 Can I set up my domain or hosting invoice to be paid automatically? Yes. You may set your domain name or hosting product to auto-renew at the point of purchase. Your domain name or hosting product will be renewed for the same term as your current registration term each time. You may also set your domain name or hosting product to auto-renew at the time of renewal. Your domain name or hosting product will be renewed for the same term as your current registration term each time. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
 How do I change my credit card information on file? You may change your credit card information on file at the time you pay an invoice. To change your credit card information any other time, please contact customer support. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
 I have paid for my domain name renewal but I am still receiving emails to renew my domain. Why? Certain ccTLD registries do not allow for early renewal of your domain name. Once you renew and pay for your renewal, your domain name will automatically be entered into the renewal queue and renewed on the date due. Our system will not update your domain expiration date until the domain name is actually renewed with the registry. As a result, our system will automatically send emails to you asking you to renew your domain name until the expiration date is advanced. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. NOTE: For some manual domain registrations, there may be a difference between your invoice date and your expiration date. Because of the way certain registries operate, you may see a different expiration date in the WHOIS for your domain name than the date on your invoice. These dates are automatically synced at each registration and renewal. 
 I have paid to renew my domain name already. Why is the expiration date not updated yet? For automated domain registration renewals, the system updates throughout the day. You will see the next expiration date when the system is updated. Certain ccTLD registries do not allow for early renewal. Be assured that the domain will be renewed at the renewal date. At the renewal date, you will see the expiration date automatically advanced. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
 I have renewed my domain name but the WHOIS database still shows that my domain name will expire soon. Why? Certain ccTLD registries do not allow for early renewal of your domain name. Once you renew and pay for your renewal with us, your domain name will automatically be entered into the renewal queue and renewed on the date due. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
 I received a Renewal Notice for my domain name and have logged into my account but I do not see an invoice to pay. What do I do? Although we send renewal notice emails starting 60 days in advance, an Invoice is not generated for your renewal until 30 days prior to expiration. To generate an invoice, log into your account. Select your domain name and click on "Renew" to proceed to the renewal process. 
 I received a Renewal Notice for my domain name, what do I do now? To renew your domain name, log into your account. Select your domain name you would like to renew and click the Renewal button to proceed to payment. Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date. Because some registries require additional work for domain renewals, PLEASE ALLOW ENOUGH TIME FOR US TO PROCESS YOUR RENEWAL! To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
 I received an email that my payment was declined. What do I do? To reprocess your payment, log into your account. Go to the Billing tab and select the invoice that is due to proceed to enter your new billing information. For further assistance, please contact customer support or submit a support ticket. 
 What payment methods are accepted by 101domain? Currently we accept the following automated payment methods in US dollar: VISA, MasterCard, American Express, PayPal. For information on making a payment by bank check or wire transfer, please contact customer support. 
Domain Name TransfersClick question to reveal the answer.
 Domain Name Transfers You can easily transfer domains to us from another registrar. You're in the right place! 101domain supports the most widely available portfolio of domain extensions and trustee services available anywhere! To see the complete list of domain extensions supported, visit our complete list under International Domains by Extension. Contact one of our knowledgeable Domain and Sales Professionals today to get started! 
Email QuestionsClick question to reveal the answer.
 How do I access my web-based email (Webmail)? Before you can access the web-based mail service (Webmail), you must enable this for your domain name. To enable Webmail, log in to your Plesk Control Panel. Select your domain name. Go to Mail Accounts -> Mail Preferences. Under the Webmail option, select "Horde 4.1.6" as your Webmail Service. Select "OK" to confirm your changes. Once Webmail is activated, you may access your webmail accounts. where your-domain is your domain name. 
 How do I set up my email accounts? FREE Unlimited email accounts are available on all of our Plesk web hosting plans. View all of our Web Hosting Plans. To setup an email account, login to your Plesk Control Panel. Go to Mail Accounts -> Create Mail Account. Enter your information and click "Finish" to confirm. 
 How do I setup my email client (Outlook, Thunderbird, Windows Live Mail, etc.)? Settings to set up your email account on an email client are as following: Incoming mail server (POP3): your-domain.com Port 110 Outgoing mail server (SMTP): your-domain.com Port 25 Please refer to the Help section in your Plesk Control Panel for specific information on setting up your specific email client. 
DNS QuestionsClick question to reveal the answer.
 Can I change my default parking page? If you are using our default name servers, you may not change your parking page. If you have purchased Web Hosting services from us, you may change the default parking page by uploading an index.html file into the proper directory in your web hosting account. Please refer to our Web Hosting help files found within your Plesk Hosting Control Panel for more information. If you are using custom name servers (hosting your website elsewhere), you must contact your web hosting provided for this information. 
 How do I change the name servers for my domain? Name servers are specified during purchase in the checkout process. The following options are available: - Choose the default name servers if you wish to park your website with us.
- Choose the default name servers if you wish to host your website with us (you must purchase hosting for your domain).
- Choose custom name servers if you would like to host your domain name elsewhere.
To change the name servers on a domain already registered with us, you may log in to your Domain Control panel. From your Domain Control Panel, select the domain name you wish to modify the name servers for, and click "Edit DNS Servers". NOTE: A minimum of TWO domain name servers are required for all domain names registered with us. IMPORTANT: Please make sure that your name servers (DNS) are responding or the Registry will reject your request. 
 How do I host my domain name with another web hosting provider? To host your domain name with another web hosting provided, you must change your name servers (DNS) with us to your hosting providers names servers (DNS). Please contact your web hosting provider for more information. 
 How do I host my email with another email provider? We offer unlimited email with all of our Plesk web hosting plans. For details on our plans, please visit our hosting plans. If you have purchased our web hosting, but would like to host your email with another email provider: - Log into your Plesk Hosting Control Panel. This is different than your Domain Control Panel.
- Click on your domain.
- Click on the DNS SETTINGS icon.
- In the DNS settings screen, look for the record type "MX"
- Click on your domain name link to the left of the MX Record Type.
- In the "Enter Mail Exchanger" field, type in your new mail server hostname.
- Click OK.
- You have modified your MX record.
Contact your email provider for your MX record settings. 
 How long will it take for changes to my name servers (DNS) to be activated? Most gTLDs and many ccTLDs that offer an automated system will resolve new name servers in 24-48 hours. Certain registries and smaller registries have a manual process so changes will take longer than this for these registries. 
 I have submitted a DNS change request but my domain's DNS settings have not been updated. Most gTLDs and many ccTLDs that offer an automated system will resolve new name servers in 24-48 hours. Certain registries and smaller registries have a manual process so changes will take longer than this for these registries. Once a name server change is submitted to and accepted by the registry, it may take up to 24 hours to resolve to the new settings. IMPORTANT: Please make sure the name servers you submit are responding correctly and meet the guidelines of the registry. Certain ccTLD registries have very strict requirements when accepting name servers. If you are unsure if your name servers meet requirements, please contact customer support before submitting a request. 
 What are the default nameservers for my domain? The default name servers for domain names parked with us are: NS1.101DOMAIN.COM NS2.101DOMAIN.COM NS5.101DOMAIN.COM The default name servers for domain names hosted with us are: NS3.101DOMAIN.COM NS4.101DOMAIN.COM 
Domain Hosting with PleskClick question to reveal the answer.
 How do I access my web-based email (Webmail)? Before you can access the web-based mail service (Webmail), you must enable this for your domain name. To enable Webmail, log in to your Plesk Control Panel. Select your domain name. Go to Mail Accounts -> Mail Preferences. Under the Webmail option, select "Horde 4.1.6" as your Webmail Service. Select "OK" to confirm your changes. Once Webmail is activated, you may access your webmail accounts at: http://webmail.your-domain.com Where your-domain is your domain name. 
 How do I change the default landing page for my domain? The default landing page is the index.html file located in the httpdocs directory. You may replace this file to change the landing page of your domain. To publish your website, all html and image files must be placed in the httpdocs directory. 
 How do I find my username for my hosting account? Please refer to your original hosting setup email for your username and password. If you are unable to locate your setup email, you may contact customer support or submit a support ticket. To verify your information, you will be asked one or more of the following to allow customer support to reset your password: - Provide a letter of authority on company letterhead with an authorized signature.
- Send an email to us from the primary email address on the account.
- Verify previous charges on your account.
- Verify the primary credit card information on your account.

 How do I publish (upload) my website? You may use any widely available FTP programs to upload your website to your hosting account. You may also use the built-in File Manager module to upload your files. All html and image files must be placed in the httpdocs directory. You must REPLACE the existing index.html file with your own. Until you replace the index.html page with your own version, your domain will show the generic splash page that is in place now. 
 How do I reset my password for my hosting account? To reset the password for your Plesk hosting account, you may login to your Plesk Control Panel. Select the MY ACCOUNT link to view your account details. Change your password as you wish. 
 How do I set up my email accounts? FREE Unlimited email accounts are available on all of our Plesk web hosting plans. To setup an email account, login to your Plesk Control Panel. Go to Mail Accounts -> Create Mail Account. Enter your information and click "Finish" to confirm. 
 How do I setup my email client (Outlook, Thunderbird, Windows Live Mail, etc.)? Settings to set up your email account on an email client are as following: Incoming mail server (POP3): your-domain.com Port 110 Outgoing mail server (SMTP): your-domain.com Port 25 Please refer to the Help section in your Plesk Control Panel for specific information on setting up your specific email client. 
 I forgot my password for my hosting account. What do I do? Go to the log in page for your Plesk Control Panel. Click on the link "Forgot your password?" to retrieve your password. If you need more assistance, please contact customer support. To verify your information, you will be asked one or more of the following to allow customer support to reset your password: - Provide a letter of authority on company letterhead with an authorized signature.
- Send an email to us from the primary email address on the account.
- Verify previous charges on your account.
- Verify the primary credit card information on your account.

 My user name and password do not work for FTP access. Your username and password for FTP access are different than your Plesk Hosting Control Panel username and password. To set or change your FTP access information, log in to your Plesk Control Panel. For 101domain.com customers: - Log in to your Plesk Control Panel.
- Click on the "My Domain" link located in the lower right side of the page.
- Click on your domain name, then click on the SETUP icon.
- Change your FTP settings as you wish.
For International customers: - Log in to your Plesk Control Panel.
- Click on the DOMAINS icon -> Web Hosting Settings.
- Change your FTP settings as you wish.

 Where do I log in to my Plesk Hosting Control Panel?
Domain Name RenewalsClick question to reveal the answer.
 Can I set up my domain or hosting invoice to be paid automatically? Yes. You may set your domain name or hosting product to auto-renew at the point of purchase. Your domain name or hosting product will be renewed for the same term as your current registration term each time. You may also set your domain name or hosting product to auto-renew at the time of renewal. Your domain name or hosting product will be renewed for the same term as your current registration term. To ensure smooth operation of your domain name renewals, it is highly recommended you set all of your domain names to Auto-Renew. 
 How do I change my credit card information on file? You may change your credit card information on file at the time you pay an invoice. To change your credit card information any other time, please contact customer support. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
 I have paid for my domain name renewal but I am still receiving emails to renew my domain. Why? Certain ccTLD registries do not allow for early renewal of your domain name. Once you renew and pay for your renewal, your domain name will automatically be entered into the renewal queue and renewed on the date due. Our system will not update your domain expiration date until the domain name is actually renewed with the registry. As a result, our system will automatically send emails to you asking you to renew your domain name until the expiration date is advanced. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. NOTE: For some manual domain registrations, there may be a difference between your invoice date and your expiration date. Because of the way certain registries operate, you may see a different expiration date in the WHOIS for your domain name than the date on your invoice. These dates are automatically synced at each registration and renewal. 
 I have paid to renew my domain name already. Why is the expiration date not updated yet? For automated domain registration renewals, the system updates throughout the day. You will see the next expiration date when the system is updated. Certain ccTLD registries do not allow for early renewal. Be assured that the domain will be renewed at the renewal date. At the renewal date, you will see the expiration date automatically advanced. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
 I have renewed my domain name but the WHOIS database still shows that my domain name will expire soon. Why? Certain ccTLD registries do not allow for early renewal of your domain name. Once you renew and pay for your renewal with us, your domain name will automatically be entered into the renewal queue and renewed on the date due. To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
 I received a Renewal Notice for my domain name and have logged into my account but I do not see an invoice to pay. What do I do? Although we send renewal notice emails starting 60 days in advance, an Invoice is not generated for your renewal until 30 days prior to expiration. To generate an invoice, log into your account. Select your domain name and click on "Renew" to proceed to the renewal process. 
 I received a Renewal Notice for my domain name, what do I do now? To renew your domain name, log into your account. Select the domain name you would like to renew and click the Renewal button to proceed to payment. Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date. Because some registries require additional work for domain renewals, PLEASE ALLOW ENOUGH TIME FOR US TO PROCESS YOUR RENEWAL! To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date. To set a previously registered domain name to "auto-renew", please contact customer support. 
Domain Name Changes (WHOIS)Click question to reveal the answer.
 Forward a domain name (Web Forwarding/Cloaking). To forward a domain name which you have already registered with us, log in to your account. Select the domain name for which you would like to add web forwarding. There are 3 options available: - Cloaking Forwarding — forwards your domain name to another URL while keeping the original name in the browser location bar
- HTTP 301 Forwarding — forwards your domain name to another URL while changing the name to the URL forwarded to in the browser location bar.
- Redirect URL — redirects any requests to the domain name to a different URL.

 How do I add hosting to my domain name (Plesk Web Hosting). To add hosting to your domain name which you have already registered with us, log in to your account. Select the domain name for which you would like to add hosting. On the next page, select the hosting plan you would like to add to your domain name. Continue through the checkout process to complete your purchase. For additional assistance, contact customer support. 
 How do I change the Administrative Contact for my domain name in the WHOIS? To edit the Administrative Contact for your domain name, log in to your Domain Control Panel. On the Domains tab, click on your domain name for which you wish to modify your Administrative Contact information. On the right of the Domain view, click on the Administrative Contact box or click 'Edit Contact' link. Change your Administrative Contact Information here. Click "Next" then click "Finish" confirming your change. Automated domain registrations will update this information daily when the system is updated. Manual domain registrations may take time additional time to complete the request as certain contact changes are manually processed by the registry. NOTE: Certain registries may charge a fee for this type of change request. 
 How do I change the Registrant Name listed for my domain name in the WHOIS? To change the Registrant Name listed in the WHOIS, we must submit an ownership change request to the Registry. Please contact customer support or submit a support ticket for assistance. Automated domain registrations will be update daily when the system is updated. Manual domain registrations may take time additional time to complete the request as certain changes are manually processed by the registry. NOTE: Certain registries may charge a fee for this type of change request. 
 How do I change the Technical Contact name for my domain name in the WHOIS? 101domain is typically listed as the technical contact for your domain name registration. We strongly advise not to change this contact unless you understand the technical aspects of domain name registration. If you still would like to change the technical contact for your domain name, please contact customer support or submit a support ticket for assistance. Automated domain registrations will update this information daily when the system updated. Manual domain registrations may take additional time to complete the request as certain contact changes are manually processed by the registry. NOTE: Certain registries may charge a fee for this type of change request. 
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