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101domain Frequently Asked Questions - Domain Name Help FAQ

General Domain Registration Questions

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Can anyone register a domain name in any country?

The status of my domain says "New". What does this mean?

The status of my domain says "Processing". What does this mean?

The status of my domain says "Deleted". What does this mean?

The status of my domain says "Pending Approval". What does this mean?

The status of my domain says "Documents". What does this mean?

My domain registration was "Denied". What happened?

My domain name has expired, please help!

Why is my domain name taking a long time to register?

How do I submit documents necessary to register my domain?

Why are some domain name registrations not automatic?

The status on my domain says "Transfer Pending Approval". What does this mean?

The status of my domain says "Transfer Out Pending". What does this mean?

The status of my domain says "Transferred". What does this mean?

What are the default nameservers for my domain name?

How do I change the name servers (DNS) for my domain?

How long will it take for changes to my name servers (DNS) to be activated?

How do I host my domain name with another web hosting provider?

Can I change the default parking page for my domain name?

How do I host my email with another email provider?

Manage Your Domains

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Where do I login to manage my account?

I lost my password. How do I retrieve?

How do I find my username or change my username for my Domain Control Panel?

Our primary contact name has changed, and I do not have the login details. How do I change this?

How do I edit my billing contact information?

How do I change the Organization Name on my account?

How do I use folders to organize all of my domains in my account?

How do I make bulk changes to my domains?

How do I edit my name servers (DNS) for my domain?

How do I add hosting to my domain name (Plesk Web Hosting).

How do I change the Technical Contact name for my domain name in the WHOIS?

How do I forward a domain name (Web Forwarding/Cloaking)?

How do I change the Administrative Contact for my domain name in the WHOIS?

How do I change the Registrant Name listed for my domain name in the WHOIS?

Billing Questions

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I have paid to renew my domain name already. Why is the expiration date not updated yet?

I received a Renewal Notice for my domain name, what do I do now?

I have renewed my domain name but the WHOIS database still shows that my domain name will expire soon. Why?

I received an email that my payment was declined. What do I do?

Can I set up my domain or hosting invoice to be paid automatically?

How do I change my credit card information on file?

What payment methods are accepted by 101domain.com?

I received a Renewal Notice for my domain name and have logged into my account but I do not see an invoice to pay. What do I do?

I have paid for my domain name renewal but I am still receiving emails to renew my domain. Why?

My domain has a different expiration date than the ‘Paid Until’ date listed in my account. Why?

DNS Questions

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How do I host my domain name with another web hosting provider?

What are the default nameservers for my domain?

How do I change the name servers for my domain?

How do I modify my DNS Records (CNAME, A, MX)?

I have submitted a DNS change request but my domain's DNS settings have not been updated.

How long will it take for changes to my name servers (DNS) to be activated?

Can I change my default parking page?

How do I host my email with another email provider?

Domain Hosting with Plesk

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How Do I Access My Hosting Panel?

How Do I Change My Password?

How Do I Publish My Website?

How Do I Add FTP Accounts?

How Do I Change the Default FTP Account?

How Do I Add a Mail Account?

How Do I Access Webmail?

How Do I Configure a Mail Client (listed as "Configuring Mail Account")?

How Do I Manage DNS Zone Records?

How Do I Create a Website With Web Presence Builder?

Domain Name Renewals

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Can I set up my domain or hosting invoice to be paid automatically?

I received a Renewal Notice for my domain name, what do I do now?

I have paid to renew my domain name already. Why is the expiration date not updated yet?

I have renewed my domain name but the WHOIS database still shows that my domain name will expire soon. Why?

I have paid for my domain name renewal but I am still receiving emails to renew my domain. Why?

How do I change my credit card information on file?

I received a Renewal Notice for my domain name and have logged into my account but I do not see an invoice to pay. What do I do?

Domain Name Transfers

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Domain Name Transfers

Email Questions

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How do I setup my email client (Outlook, Thunderbird, Windows Live Mail, etc.)?

How do I setup my Outgoing Server (SMTP) Authentication?

How do I access my web-based email (Webmail)?

How do I set up my email accounts?

Trustee and Apostille Services

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What is an Apostille Service?

What is Trustee Service and how does it work?

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