101domain Frequently Asked Questions - Domain Name Help FAQ

No. Many domains in various countries and jurisdictions around the world have very specific requirements and restrictions defining who is able to register a domain name in each jurisdiction or zone.

These restrictions are changing all the time. Please visit the domain extension page you are looking for on our website for clear and complete information on requirements, restrictions, and Registry information.

We also offer trustee services/proxy services for many of the world's top countries to help you satisfy the various restrictions that may be in place. Please contact our sales department or visit the website for more information.

"New" status means that your order has not begun processing due to one or more of the following reasons:

• You have just submitted your order and we haven't processed it yet. New orders are processed continuously Monday-Friday during business hours.
• Your credit card payment declined.
• Payment information is incorrect or invalid.
• Payment was flagged for fraud and needs to be verified.
• Contact information is incorrect.
• Contact information is incomplete.

One of our Domain Support Specialists may contact the owner of your account (via primary email address on file or sometimes by telephone) to request additional information.

If you have not heard from us, please check your email account for correspondence from us or check your spam folder for our notifications.

If you or you are unable to locate emails from us, please contact us for further information.

"Processing" status means that your domain registration order is in line to be processed. Please check back soon for further updates.

Various registrations are often submitted manually by our processing staff directly to the Registry and must be reviewed and approved by our staff and the Registry. In other instances, it may take additional time for the name servers to be activated or resolve and the domain name brought "live".

"Deleted" status means that the domain name was once registered by us and has been deleted from our system due to expiration or transfer out.

After the renewal period and redemption grace periods have ended and you have chosen to not renew the domain name, the domain name is deleted from our systems and the Registry's database and available to be registered by the general public.

Each registry has its own policy on redemption periods and deletions. Please visit our domain name registration agreement for more information.

In some cases, your domain name status may change from Expired to Deleted after the renewal period or redemption grace period is over.

"Pending Approval" status means that the domain name you have requested to register has been submitted to the registry and is awaiting activation.

Some of the reasons why a domain may be Pending Approval:

• Custom name servers were selected and they are not responding.
• Contact information is incorrect.
• Contact information is incomplete.
• We may be awaiting additional action from the Registry.
• We may be awaiting additional documentation from you.

You may submit documents necessary to register your domain name in one of three ways:

1. Upload the requested documents into your Domain Control Panel after you have received a request from our system or from support.

   To do this, click on the domain name which documents were requested for and proceed to upload your documents. These documents are then retrieved by us for the domain name registration.

2. Forward necessary documents directly to the Domain Support Specialist who requested documents from you; or
3. Contact your account representative to send documents directly to them.

Please contact support for further assistance.

"Documents" status means that the domain you have requested to register needs further documentation before it can be submitted to the Registry.

You may submit documents necessary to register your domain name in one of three ways:

1. Upload the requested documents into your Domain Control Panel after you have received a request from customer support.

   To do this, click on the domain name documents were requested for and proceed to upload your documents. These documents will then be available for retrieval later and may be used for other domain registrations.

2. Forward necessary documents directly to the Domain Support Specialist who requested documents from you; or
3. Contact your account representative to send documents directly to them.

Please contact customer support for further assistance.

Some of the reasons a domain registration is denied by us or the registry are:

• You were unable to meet registration requirements or restrictions for the domain registration.
• The domain name is restricted by the Registry or violates the domain name registration agreement.
• The domain name is unavailable and already registered elsewhere.
• The payment was not able to be verified by Domain Support.
• The contact information for the domain was false, incomplete, or incorrect.
• YOU MAY ALSO LOGIN TO YOUR ACCOUNT FOR ADDITIONAL INFORMATION ON WHY THE DOMAIN NAME WAS DENIED

Each gTLD and ccTLD Registry has different procedures for recovering expired domain names.

Please contact support for further assistance.

Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date.

Because many registries require additional processing for domain renewals, PLEASE ALLOW ENOUGH TIME FOR US TO PROCESS YOUR RENEWAL. We are not liable for your failure to pay the renewal fees by the due date and you may incur additional fees or risk losing your domain name for your failure to do so. For additional information on the renewal and redemption process, please refer to our terms and conditions.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew".

Although many of the world's gTLDs and ccTLDs are automated, and as a leading International Domain Name registrar we have direct, fast and reliable connections with all of the top Registries around the world, certain domain extensions are not registered through an automated system.

Many domain extensions in smaller countries require manual submission, review and approval of domain name applications, registration, and renewal requests. In certain instances, you may be required to submit specific documentation to us to complete registration.

Requirements and registration timelines for all domain extensions we currently offer can be found throughout our website.

You may submit documents necessary to register your domain name in one of three ways:

1. Upload the requested documents into your Domain Control Panel after you have received a request from our system or from support.

   To do this, click on the domain name which documents were requested for and proceed to upload your documents. These documents are then retrieved by us for the domain name registration.

2. Forward necessary documents directly to the Domain Support Specialist who requested documents from you; or
3. Contact your account representative to send documents directly to them.

Please contact support for further assistance.

Although many of the world's gTLDs and ccTLDs are automated, and as a leading International Domain Name registrar we have direct, fast and reliable connections with all of the top Registries around the world, certain domain extensions are not registered through an automated system.

Many domain extensions in smaller countries require manual submission, review and approval of domain registration requests. In certain instances, you, the Registrant, are required to submit specific documentation to us to complete registration.

This is where 101domain can help! Our knowledgeable Domain Support Specialists are here to assist you along the way in navigating the exciting world of ccTLDs! Contact us today to get started!

Requirements and registration timelines for all domain extensions we currently offer can be found throughout our website.

"Transfer Pending Approval" status means that the transfer request has been submitted and is awaiting approval.

Many domain extensions that are registered manually also are transferred manually. Certain ccTLD registries have a difficult process for transfers.

Please refer to our website for more information or contact customer support for more information.

"Transfer Out Pending" means that the domain name falls within the 5 day waiting period for transferring your domain name.

Many domain extensions that are registered manually also are transferred manually. In this case, we have submitted the transfer out request and are awaiting approval from the Registry.

Please refer to our website for more information or contact customer support for more information.

"Transferred" status means that the domain has been successfully transferred to another person, account, or Registrar.

The default name servers for domain names parked with us are:

NS1.101DOMAIN.COM

NS2.101DOMAIN.COM

NS5.101DOMAIN.COM

The default name servers for domain names hosted with us are:

NS3.101DOMAIN.COM

NS4.101DOMAIN.COM

For Plesk 11 Users:

ns1-15.101domain.com

ns2-15.101domain.com

Name servers (or DNS) are specified during purchase in the checkout process. The following options are available:

• Choose the default name servers if you wish to park your website with us.
• Choose the default name servers if you wish to host your website with us (you must purchase hosting from us for your domain name).
• Choose custom name servers if you would like to host your domain name with another hosting provider.

To change the name servers on a domain name already registered with us, you may log in to your Control panel here.

From your Control Panel, select the domain name you wish to modify the name servers for, and click "DNS".

NOTE: A minimum of TWO domain name servers are required for all domain names registered with us.

IMPORTANT: Generally, gTLD name server changes are free. Certain ccTLD Registries charge additional fees for name server changes. If there are additional fees involved, our support team will contact you with further information. Please refer to our terms and conditions for more information.

IMPORTANT: Please make sure that your domain name servers (DNS) are responding or the Registry will reject your request. Many ccTLD registries have very strict requirements for domain setup (zone files) on your DNS. Please contact customer support if you are unsure of your server's settings.

Most gTLDs and many ccTLDs that offer an automated system will resolve new name servers in 24-48 hours.

Certain registries and smaller registries have a manual process so changes will take longer than this for these registries.

To host your domain name with another web hosting provider, you must change your name servers (DNS) to your hosting provider's names servers (DNS).

Please contact your web hosting provider for their name server information.

IMPORTANT: Please make sure that your domain name servers (DNS) are responding or the Registry will reject your request. Many ccTLD registries have very strict requirements for domain setup (zone files) on your DNS. Please contact customer support if you are unsure of your server's settings.

To change the name servers on a domain name already registered with us, you may log in to your Control panel here.

From your Control Panel, select the domain name you wish to modify the name servers for, and click "DNS".

NOTE: A minimum of TWO domain name servers are required for all domain names registered with us.

IMPORTANT: Generally, gTLD name server changes are free. Certain ccTLD Registries charge additional fees for name server changes. If there are additional fees involved, our support team will contact you with further information. Please refer to our terms and conditions for more information.

If you are using our default name servers, you may not change your parking page. You may forward the domain to another URL by adding web forwarding to the domain name from your Control Panel.

If you have purchased Plesk Web Hosting services from us, you may change the default parking page by uploading an index.html file into the proper directory in your web hosting account.

Please refer to our Web Hosting help files found within your Plesk Control Panel for more information.

If you are using custom name servers (hosting your website elsewhere), you must contact your web hosting provider for this information.

We offer unlimited email with all of our Plesk web hosting plans. For details on our plans, please visit our hosting plan pages.

If you have purchased our web hosting, but would like to host your email with another email provider:

• Log into your Hosting Control Panel. (Note: This login is different than your Domain Control Panel).
• Click on your domain name.
• Click on DNS settings icon.
• In the DNS settings screen, look for the record type "MX"
• Click on your domain name link to the left of the MX Record Type.
• In the "Enter Mail Exchanger" field, type in your new mail server hostname.
• Click OK.
• You have modified your MX record.

Contact your email provider for your MX record settings.

Login to your domain control panel here.. You may also login by visiting any page on the website and entering your details into the login box on the top right of the page.

From your control panel, you may manage the settings of your domain name(s), additional services, billing, documents, and may access our support ticket system.

To retrieve a new password for your Control Panel, click here to go to the login page and click on the link 'Forgot Your Password?'

Enter the email address for your account. An email will be sent to your primary email address on file.

Click on the link in the email address to reset your password.

If you do not know your email address for your account, please contact support.

To verify your information, you will be asked one or more security questions.

Log in to your Domain Control Panel and go to the 'Account' link.

If you do not have your user name for your Control Panel, please contact support for further assistance.

To verify your information, you will be asked one or more security questions to verify your information.

To change the primary contact name on your account when you are unable to login to your account, please contact support.

You will be asked to complete one or more of the following to complete this request:

1. If you still have contact with the previous primary contact, have them send a letter authorizing change of the primary contact on company letterhead.
2. Provide a letter of authority on company letterhead with an authorized signature.
3. Send an email from the primary email address on the account.
4. Verify previous charges on your account.
5. Verify the primary credit card information on your account.

NOTE: This change does not affect domain name WHOIS information.

To edit your billing contact, you may log in to your control panel, go to the 'Account' section and enter your updated billing contact information.

To change the organization name on your account, log in to your Control Panel.

Select the"Account" link and change the information on this page. Click "Done" when you are finished.

NOTE: This change does not affect existing domain name WHOIS information.

Domain names may be organized into as many folders as you wish with as many sub-folders as you wish within your account.

Click on the 'New Folder' link on the Domains tab in the Control Panel to create a new folder.

To move domains to a folder, select the domains by checking the box next to the domain, select "Move to Folder", then specify the folder you would like to move the selected domain names to.

The following bulk changes to your domain name portfolio can be made within your Control Panel:

• Renew
• Edit DNS Servers
• Edit Administrative Contact (WHOIS)
• Move to folder (within your account)
• Forwarding

For additional bulk changes, please contact support for further assistance.

Name servers (or DNS) are specified during purchase in the checkout process. The following options are available:

• Choose the default name servers if you wish to park your website with us.
• Choose the default name servers if you wish to host your website with us (you must purchase hosting from us for your domain name).
• Choose custom name servers if you would like to host your domain name with another hosting provider.

To change the name servers on a domain name already registered with us, you may log in to your Control panel here.

From your Control Panel, select the domain name you wish to modify the name servers for, and click "DNS".

NOTE: A minimum of TWO domain name servers are required for all domain names registered with us.

IMPORTANT: Generally, gTLD name server changes are free. Certain ccTLD Registries charge additional fees for name server changes. If there are additional fees involved, our support team will contact you with further information. Please refer to our terms and conditions for more information.

IMPORTANT: Please make sure that your domain name servers (DNS) are responding or the Registry will reject your request. Many ccTLD registries have very strict requirements for domain setup (zone files) on your DNS. Please contact customer support if you are unsure of your server's settings.

To add Plesk web hosting to your domain name which you have already registered with 101domain, log in to your account.

Select the domain name for which you would like to add web hosting.

On the next page, select the Plesk web hosting plan you would like to add to your domain name.

Continue through the checkout process to complete your purchase.

For additional assistance, contact customer support.

101domain is typically listed as the technical contact for your domain name registration.

We strongly advise not to change this contact unless you fully understand the technical aspects of domain name registration.

If you still would like to change the technical contact for your domain name, please contact customer support or submit a support ticket for assistance.

Automated domain name registrations will update this information daily when the system updated.

Manual domain registrations may take additional time to complete the request as certain contact changes are manually processed by the registry.

NOTE: Certain registries may charge a fee for this type of change request. You will be notified prior to any changes being made or requested.

To forward a domain name which you have already registered with us, log in to your account.

Select the domain name for which you would like to add web forwarding.

There are 3 options available:

1. Cloaking Forwarding — forwards your domain name to another URL while keeping the original name in the browser location bar.
2. HTTP 301 Forwarding — forwards your domain name to another URL while changing the name to the URL forwarded to in the browser location bar.
3. Redirect URL — redirects any requests to the domain name to a different URL.

To edit the Administrative Contact for your domain name, log in to your Domain Control Panel.

On the Domains tab, click on your domain name for which you wish to modify your Administrative Contact information.

On the right of the Domain view, click on the Administrative Contact box or click 'Edit Contact' link.

Change your Administrative Contact Information here.

Click "Next" then click "Finish" confirming your change.

Automated domain registrations will update this information daily when the system is updated.

Manual domain registrations may take additional time to complete the request as certain contact changes are manually processed by the registry.

NOTE: Certain registries may charge a fee for this type of change request. You will be notified prior to any changes being made or requested.

To change the Registrant Name listed in the WHOIS, 101domain must submit an ownership change request to the Registry.

Please contact customer support or submit a support ticket for assistance.

Automated domain registrations will update daily when the system is updated.

Manual domain registrations may take additional time to complete the request as certain changes are manually processed by the registry.

NOTE: Certain registries may charge a fee for this type of change request. You will be notified prior to any changes being made or requested.

For automated domain name renewals, the system updates throughout the day. You will see the next expiration date when the system is updated.

Many ccTLD Registries do not allow for early renewal. Be assured that the domain name will be put into the renewal queue. Please check back closer to the expiration date to ensure the renewal has been processed. At or near the renewal date, you will see the expiration date automatically advanced.

To ensure your domain name is renewed on time, it is recommended that you set your domain to "auto-renew" by logging into your Control Panel and setting it to "auto-renew". Your default billing account on file will be automatically charged 60 days prior to your expiration date for the renewal fees.

To renew your domain name, log into your Control Panel .

Select the domain name you would like to renew and click the 'Renew' button to proceed to payment.

If an invoice has already been created, you may also go to the 'Billing" tab, select the invoice and pay the invoice.

Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date.

Because many registries require additional processing for domain renewals, PLEASE ALLOW ENOUGH TIME FOR US TO PROCESS YOUR RENEWAL. We are not liable for your failure to pay the renewal fees by the due date and you may incur additional fees or risk losing your domain name for your failure to do so. For additional information on the renewal and redemption process, please refer to our terms and conditions.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew".

Certain ccTLD registries do not allow for early renewal of your domain name. Once you renew and pay for your renewal with us, your domain name will automatically be entered into the renewal queue and renewed on the date due.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date.

To set a previously registered domain name to "auto-renew", please contact customer support.

To reprocess your payment, log into your Control Panel.

Go to the Billing tab and select the invoice that is due to proceed to enter your new billing information.

For further assistance, please contact customer support or submit a support ticket.

Yes. You may set your domain name or hosting product to auto-renew at the point of purchase.

Your domain name or hosting product will be renewed for the same term as your current registration term each time.

You may also set your domain name or hosting product to auto-renew at the time of renewal. Your domain name or hosting product will be renewed for the same term as your current registration term each time.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your default billing account on file will be automatically charged prior to your expiration date.

You may change your credit card information on file at the time you pay an invoice.

To change your credit card information any other time, please login to your control panel, select 'Account' and enter a new default billing account.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged prior to your expiration date.

Currently we accept the following automated payment methods in US dollar:

VISA, MasterCard, American Express, PayPal.

For information on making a payment by bank check or wire transfer, please contact support.

Although we send renewal notice emails starting 90 days in advance, an Invoice is not generated for your renewal until 60 days prior to expiration.

To generate an invoice more than 60 days prior to expiration, log into your account and select the domain name or service you would like to renew.

Select your domain name and click on "Renew" to proceed to the renewal process.

Certain ccTLD registries do not allow for early renewal of your domain name. Once you renew and pay for your renewal, your domain name will automatically be entered into the renewal queue and renewed on, or prior to, the date due.

Our system will not update your domain expiration date until the domain name is actually renewed with the Registry. Please refer to the domain name registration agreement for more information.

Due to this, our system may automatically send emails to you asking you to renew your domain name until the expiration date is advanced.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your default billing account on file will be automatically charged prior to your expiration date.

NOTE: For some manual domain registrations, there may be a difference between your invoice date and your expiration date. Because of the way certain Registries operate, you may see a different expiration date in the WHOIS for your domain name than the date on your invoice. IT IS YOUR RESPONSIBILITY TO PAY THE RENEWAL FEES PRIOR TO THE INVOICE DUE DATE. We are not liable for your failure to pay the renewal fees by the due date and you may incur additional fees or risk losing your domain name for your failure to do so. For additional information on the renewal and redemption process, please refer to our terms and conditions.

101domain offers excellent hosting packages with our Unified Hosting Plans. However, if you would like to host your website and email services somewhere else, we're happy to help.

In order to host your domain name with another web hosting provider, you must change your name servers (DNS) with us to point to your host's names servers (DNS).

Please contact your web hosting provider for their name server information.

Once you have the required DNS servers, you may log in to your Domain Control panel.

From your Domain Control Panel, select the domain name you wish to modify the name servers for, and click "Edit DNS Servers".

NOTE: A minimum of TWO domain name servers are required for all domain names registered with us.

IMPORTANT: Please make sure that your name servers (DNS) are responding or the Registry will reject your request.

The default name servers for domain names parked with us are:

NS1.101DOMAIN.COM

NS2.101DOMAIN.COM

NS5.101DOMAIN.COM

The default name servers for domain names hosted with us are:

NS3.101DOMAIN.COM

NS4.101DOMAIN.COM

For Plesk 11 Users:

ns1-15.101domain.com

ns2-15.101domain.com

Name servers are specified during purchase in the checkout process. The following options are available:

• Choose the default name servers if you wish to park your website with us.
• Choose the default name servers if you wish to host your website with us (you must purchase hosting for your domain name).
• Choose custom name servers if you would like to host your domain name with a different host.

To change the name servers on a domain name already registered with us, you may log in to your Domain Control panel.

From your Domain Control Panel, select the domain name you wish to modify the name servers for, and click "Edit DNS Servers".

NOTE: A minimum of TWO domain name servers are required for all domain names registered with us.

IMPORTANT: Please make sure that your name servers (DNS) are responding or the Registry will reject your request.

From your Domain Control Panel, select the domain name you wish to modify the DNS records for and select Manage Advanced Domain Record Settings (CNAME, A, MX).

From here, you can fully modify the DNS records for your domain name.

Most gTLDs and many ccTLDs that offer an automated system will resolve new name servers in 24-48 hours.

Certain registries require a manual process for DNS changes, causing the update to take longer than 48 hours.

Once a name server change is submitted to and accepted by the registry, it may take up to 24 hours to resolve to the new settings.

IMPORTANT: Please make sure the name servers you submit are responding correctly and meet the guidelines of the registry. Certain ccTLD registries have very strict requirements when accepting name servers.

If you are unsure if your name servers meet requirements, please contact customer support before submitting a request.

Most gTLDs and many ccTLDs that offer an automated system will resolve new name servers in 24-48 hours.

Certain registries require a manual process for DNS changes, causing the update to take longer than 48 hours.

If you are using our default name servers, you may not change your parking page.

If you have purchased Web Hosting services from us, you may change the default parking page by uploading an index.html file into the proper directory in your web hosting account.

Please refer to our Web Hosting help files found within your Plesk Hosting Control Panel for more information.

If you are using custom name servers (hosting your website elsewhere), you must contact your web hosting provider for this information.

We offer unlimited email with all of our Plesk web hosting plans. For details on our plans, please visit our website for information on our hosting plans.

If you have purchased our web hosting, but would like to host your email with another email provider:

First, contact your email provider for your MX record settings.

• Log into your Plesk Hosting Control Panel. This is different than your Domain Control Panel.
• Click on your domain.
• Click on the DNS SETTINGS icon.
• In the DNS settings screen, look for the record type "MX"
• Click on your domain name link to the left of the MX Record Type.
• In the "Enter Mail Exchanger" field, type in your new mail server hostname.
• Click OK.
• You have modified your MX record.

The default landing page is the index.html file located in the httpdocs directory. You may replace this file to change the landing page of your domain.

To publish your website, all html and image files must be placed in the httpdocs directory.

Your username and password for FTP access are different than your Plesk Hosting Control Panel username and password. This is for security reasons.

To set up or change your FTP access information, log in to your Plesk Control Panel.

For 101domain.com customers:

• Log in to your Plesk Control Panel.
• Click on the "My Domain" link located in the lower right side of the page.
• Click on your domain name, then click on the SETUP icon.
• Change your FTP settings as you wish.

For International customers:

• Log in to your Plesk Control Panel.
• Click on the DOMAINS icon -> Web Hosting Settings.
• Change your FTP settings as you wish.

Before you can access the web-based mail service (Webmail), you must enable web-based email access in your Plesk Hosting Panel.

To enable Webmail, log in to your Plesk Control Panel.

Select your domain name.

Go to Mail Accounts -> Mail Preferences.

Under the Webmail option, select "Horde 4.1.6" as your Webmail Service.

Select "OK" to confirm your changes.

Once Webmail is activated, you may access your webmail accounts.

To set up your email account with 101domain, enter the following settings on your email client:

Incoming mail server (POP3): yourdomain.com Port 110

Outgoing mail server (SMTP): yourdomain.com Port 25

Alternative outgoing email server is: mail.yourdomain.com Port 2525

Please refer to the Help section in your Plesk Control Panel for specific information on setting up your specific email client such as Microsoft Outlook, Thunderbird, Apple Mail, iPhone, or Android-based system.

Go to the log in page for your Plesk Control Panel.

Click on the link "Forgot your password?" to retrieve your password.

If you need more assistance, please contact customer support.

To verify your information, you will be asked one or more security questions to allow customer support to reset your password:

To reset the password for your Plesk hosting account, you may login to your Plesk Control Panel.

Select the MY ACCOUNT link to view your account details.

Change your password as you wish.

For domestic and international 101domain.com customers:

Hosting Control Panel log in.

Depending on the hosting server your account is located, you may access the extensive Plesk Help Files here:

If your login is: https://hosting10.101domain.com:8443, then the Help files are located here: PLESK USER HELP FILES

If your login is: https://hosting11.101domain.com:8443, then the Help files are located here: PLESK USER HELP FILES

If your login is: https://hosting12.101domain.com:8443, then the Help files are located here: PLESK USER HELP FILES

If your login is: https://hosting13.101domain.com:8443, then the Help files are located here: PLESK USER HELP FILES

If your login is: https://hosting14.101domain.com:8443, then the Help files are located here: PLESK USER HELP FILES

If your login is: https://hosting15.101domain.com:8443, then the Help files are located here:PLESK USER HELP FILES

You may use any widely available FTP programs to upload your website to your hosting account.

You may also use the built-in File Manager module to upload your files.

All html and image files must be placed in the httpdocs directory.

You must REPLACE the existing index.html file with your own. Until you replace the index.html page with your own version, your domain will show the generic splash page that is in place now.

Please refer to your original hosting setup email for your username and password.

If you are unable to locate your setup email, you may contact customer support or submit a support ticket.

To verify your information, you will be asked one or more security questions to allow customer support to reset your password

Yes. You may set your domain name or hosting product to auto-renew at the point of purchase. When auto-renew is turned on, your domain name or hosting product will be renewed for the same term each time up to 60 days in advance.

You may also set your domain name or hosting product to auto-renew at any time. To do this, simply log in to your account, select the domain name, and turn auto-renew ON. Your domain name or hosting product will be renewed for the same term as your current registration term up to 60 days in advance.

To ensure smooth operation of your domain name renewals, it is highly recommended you set all of your domain names to Auto-Renew.

To renew your domain name, log into your account.

Select the domain name you would like to renew and click the Renewal button to proceed to payment.

Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date.

Because some registries require additional work for domain renewals, PLEASE ALLOW ENOUGH TIME FOR US TO PROCESS YOUR RENEWAL!

To ensure your domain names are renewed on time, it is recommended that you set your domain name to "auto-renew". Your billing account on file will be automatically charged 60 days prior to your expiration date.

To set a previously registered domain name to "auto-renew", simply log in to your account, select the domain name, and turn auto-renew ON.

For automated domain registration renewals, the system updates throughout the day. You will see the next expiration date when the system is updated.

Certain ccTLD registries do not allow for early renewal. Be assured that the domain will be renewed at the renewal date. At the renewal date, you will see the expiration date automatically advanced.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged 60 days prior to your expiration date.

To set a previously registered domain name to "auto-renew", simply log in to your account, select the domain name, and turn auto-renew ON.

Certain ccTLD registries do not allow for early renewal of your domain name. Once you renew and pay for your renewal with us, your domain name will automatically be entered into the renewal queue and renewed on the date due.

To ensure your domain names are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged 60 days prior to your expiration date.

To set a previously registered domain name to "auto-renew", simply log in to your account, select the domain name, and turn auto-renew ON.

Certain ccTLD registries do not allow for early renewal of your domain name. Once you renew and pay for your renewal, your domain name will automatically be entered into the renewal queue and renewed on the date due.

Our system will not update your domain expiration date until the domain name is actually renewed with the registry.

As a result, our system will automatically send emails to you asking you to renew your domain name until the expiration date is advanced.

To ensure your domain names are renewed on time, it is recommended that you set your domain names to "auto-renew". Your billing account on file will be automatically charged 60 days prior to your expiration date.

To set a previously registered domain name to "auto-renew", simply log in to your account, select the domain name, and turn auto-renew ON.

NOTE: For some manual domain name registrations, there may be a difference between your invoice date and your expiration date. Because of the way certain registries operate, you may see a different expiration date in the WHOIS for your domain name than the date on your invoice. It is your responsibility to pay for your domain name by the invoice due date in order to avoid delays in processing or additional fees.

You may change your default credit card information on file at any time by logging into your account, going to Account -> Auto Renewal Credit Card. This card will be available for new orders and will be automatically configured for all domian names and products that are set to auto-renew.

To change your credit card information any other time, please contact customer support.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged 60 days prior to your expiration date.

To set a previously registered domain name to "auto-renew", simply log in to your account, select the domain name, and turn auto-renew ON.

Although we start sending renewal notice emails 90 days in advance, an Invoice is not generated for your renewal until 60 days prior to expiration.

To generate an invoice, log into your account.

Select your domain name and click on "Renew" to proceed to the renewal process.

To ensure your domains are renewed on time, it is recommended that you set your domain to "auto-renew". Your billing account on file will be automatically charged 60 days prior to your expiration date.

To set a previously registered domain name to "auto-renew", simply log in to your account, select the domain name, and turn auto-renew ON.

You can easily transfer your domain names to 101domain from another registrar.

101domain supports the most widely available portfolio of domain extensions and trustee services anywhere which makes transferring and consolidating your entire domain name portfolio cost effective and easily possible.

To see the complete list of domain extensions supported, visit our complete list under International Domains by Extension.

Contact one of our knowledgeable Domain Support or account managers today to get started

To set up your email account with 101domain, enter the following settings on your email client:

Incoming mail server (POP3): yourdomain.com Port 110

Outgoing mail server (SMTP): yourdomain.com Port 25

Alternative outgoing email server is: mail.yourdomain.com Port 2525

Please refer to the Help section in your Plesk Control Panel for specific information on setting up your specific email client such as Microsoft Outlook, Thunderbird, Apple Mail, iPhone, or Android-based system.

To set up your outgoing main server with Microsfoft Outlook on Windows, follow these steps:

1. Tools --> Email Accounts
2. View or change existing e-mail accounts
3. Select email account and click "change"
4. Click "More Settings"
5. Select "Outgoing Server" tab
6. Check the box for "My outgoing server (SMTP) requires authentication"
7. Select "Use same settings as my incoming mail server"
8. Click OK
9. Click next
10. Click finish

To set up your outgoing main server with Microsfoft Outlook on Mac, follow these steps:

1. Open Outlook
2. Then in the top menu bar go to "Tools" --> "Accounts"
3. Select your mail account proceed to "More Options"
4. For Authentication choose "Use Incoming Server Info" and leave other fields blank
5. Click "OK"
6. Close "Accounts" window

Before you can access the web-based mail service (Webmail), you must enable web-based email access in your Plesk Hosting Panel.

To enable Webmail, log in to your Plesk Control Panel.

Select your domain name.

Go to Mail Accounts -> Mail Preferences.

Under the Webmail option, select "Horde 4.1.6" as your Webmail Service.

Select "OK" to confirm your changes.

Once Webmail is activated, you may access your webmail accounts.

FREE Unlimited email accounts are available on all of our Plesk web hosting plans.

View all of our Web Hosting Plans.

To setup an email account, login to your Plesk Control Panel.

Go to Mail Accounts -> Create Mail Account.

Enter your information and click "Finish" to confirm.

An apostille service certifies that a document you provide is a true copy of the original. Apostilles are an accepted form of authentication of documents in countries who have signed the Hague Convention. Apostillization is similar to Notarization in the United States.

Apostilles can be used for trustee services in registering domains, as wall as used for Power of Attorney, authenticating passports, marriages, adoptions, inheritance, contracts and documents. While the apostille certifies the document is a true copy of the original document, it does not verify that the original document content is correct.

101domain’s Trustee Services provide the legal presence or satisfaction of various ccTLD registry requirements needed to register and manage a domain name in various jurisdictions or zones worldwide. This service is sometimes called local presence or proxy services by other domian name registrars

For example, .de in Germany requires a local administrative contact with a German address. Our trustee service allows you to designate our local German address for your .de domain name registration.

The Services generally allow you to:

a. Designate persons or entities (“Trustee”) under separate agreement with 101domain to act as a registrant and/or agent for ownership and/or management and service of your domain name; b. Satisfy local presence requirements for certain ccTLDs which require this to register and/or manage a domain name in the specified zone.

Visit our Trustee Services Page for a list of trustee service coverage offered by 101domain.